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Please Call Before Collecting
Please Call Before Collecting
These Terms & Conditions (“Terms”) govern all orders placed with Mays Direct (“we”, “us”, “our”) via www.maysdirect.co.uk (the “Website”), by phone, or by email. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before ordering.
Mays Direct is based at Nyton Road, Aldingbourne, West Sussex, PO20 3TX. Company Number: 10883123. VAT Number: 375 7482 54.
Mays Direct supplies building materials, ladders and access equipment, and site perimeter and landscaping products to trade and DIY customers. We are part of the Mays Direct Group, which also includes our sister companies Scaffolding Supplies For Sale and Scaffold Boards Online.
2.1 Orders should be placed and paid for online via our Website at www.maysdirect.co.uk, where you can browse our full product range, check availability, and complete secure payment at checkout.
2.2 If you have a question about a product or your order, our team is happy to help by phone on 01243 767080 or by email at sales@maysdirect.co.uk. However, we are unable to take orders or payments over the phone or by email — all orders must be placed and paid for through the Website.
2.3 Once you place an order, you will receive an order confirmation by email. This confirms we have received your order but does not guarantee stock availability — we will contact you if any item is unavailable or delayed.
2.4 We reserve the right to refuse or cancel any order at our discretion, for example where stock is unavailable, pricing has been listed in error, or we suspect fraudulent activity. Where we cancel an order, any payment already taken will be refunded in full.
2.5 Prices, product descriptions and specifications shown on the Website are correct at the time of publishing but may be subject to change without notice. The price applicable to your order is the price confirmed at checkout.
3.1 Full payment is required prior to delivery or collection of all orders. We do not currently offer trade credit accounts or 30-day payment terms; payment must be received and cleared before goods are dispatched or made available for collection, regardless of whether you are ordering as a trade or domestic customer.
3.2 We accept all major credit and debit cards and PayPal. All payments are processed securely at checkout.
3.3 For larger or bespoke orders, we may in some cases request payment by bank transfer as an alternative to online card payment. Goods will not be dispatched or reserved for collection until cleared funds have been received in full.
3.4 All prices displayed on the Website are shown exclusive of VAT unless otherwise stated. VAT is calculated and added at checkout.
4.1 We deliver across mainland England and Wales. We do not currently deliver to Scotland, Northern Ireland, the Isle of Wight, the Channel Islands, or other offshore locations.
4.2 Delivery costs are calculated at checkout based on your postcode and order size. Larger or palletised orders may incur higher delivery charges due to the size, weight and handling required.
4.3 Estimated delivery times are typically 2–5 working days from receipt of cleared payment, though this may vary depending on product availability and location. We will let you know if we expect any significant delay.
4.4 Deliveries are made Monday to Friday during normal working hours, excluding bank holidays. Please ensure someone is available to accept delivery and that there is safe, suitable access for our vehicles.
4.5 It is your responsibility to check all goods on delivery before signing for them. Please note any damage, shortages or discrepancies on the delivery note and inform us within 24 hours.
4.6 Where you have arranged collection, please call ahead before attending our Aldingbourne depot, as advance notice is required.
5.1 Risk in the goods passes to you upon delivery or collection.
5.2 Title (ownership) in the goods remains with Mays Direct until payment has been received in full and cleared.
6.1 If you are a consumer ordering online or by phone, you have the right to cancel your order within 14 days of receiving the goods, in line with the Consumer Contracts Regulations 2013. To cancel, please contact us at sales@maysdirect.co.uk or 01243 767080.
6.2 Goods returned under this right must be unused, in their original packaging, and in a re-saleable condition. You are responsible for the cost of returning goods unless they are faulty or were supplied in error.
6.3 Bespoke, cut-to-size, made-to-order or specially sourced items are non-returnable, unless found to be faulty or supplied incorrectly.
6.4 Refunds will be processed within 14 days of us receiving and inspecting the returned goods. Refunds are made to the original payment method.
6.5 We do not offer credit notes.
7.1 If goods arrive damaged, faulty, or do not match your order, please notify us within 24 hours of delivery, ideally noting the issue on the delivery note at the time.
7.2 We will arrange a replacement, repair, or refund as appropriate, once the issue has been confirmed.
7.3 This does not affect your statutory rights.
8.1 Discounts on larger orders may be offered at our discretion and are based on order quantity and value at the time of purchase.
8.2 If you subsequently reduce the quantity or value of your order, any discount applied may be adjusted or withdrawn accordingly.
9.1 We make every effort to ensure product descriptions, images, dimensions and specifications are accurate. However, slight variations may occur, and images are for illustrative purposes.
9.2 Where a product meets a specific British or European standard, this will be stated on the relevant product page. It is your responsibility to ensure any product you purchase is suitable and compliant for your intended use, and to seek professional advice where required, particularly for access, safety or load-bearing equipment.
10.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under English law.
10.2 Subject to clause 10.1, we shall not be liable for any indirect or consequential loss arising from the use of goods purchased from us.
11.1 These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11.2 We may update these Terms from time to time. The Terms in force at the time you place an order will apply to that order.
11.3 Nothing in these Terms affects your statutory rights as a consumer.
Contact Us
Mays Direct Nyton Road, Aldingbourne, West Sussex, PO20 3TX
Email: sales@maysdirect.co.uk Phone: 01243 767080
Company Number: 10883123 | VAT Number: 375 7482 54