All of our products are quality-checked before they leave our depot in Aldingbourne. However, please read the information below carefully so you understand our returns and refunds policy and procedure.

Our returns and refunds vary depending on the situation, so please read through the relevant section below before contacting us.

• Missing items: If you find items missing when your delivery arrives, please note this on the delivery note at the time and let us know within 24 hours by calling 01243 767080 or emailing sales@maysdirect.co.uk. We’ll arrange for the missing items to be sent out to you as quickly as possible.
• Faulty, damaged or incorrect items: We quality-check all products before they leave our depot; however, on rare occasions an item may be damaged in transit, faulty, or not match what you ordered. Please check your goods on delivery before signing for them, and note any damage, shortages or discrepancies on the delivery note. If you notice an issue after the driver has left, please contact us within 24 hours of delivery at sales@maysdirect.co.uk or on 01243 767080, along with a photo where possible. Once we’ve confirmed the issue, we’ll arrange a replacement, repair or refund as appropriate. This doesn’t affect your statutory rights.
• Changed your mind / ordered the wrong item: If you’re ordering as a consumer, you have the right to cancel your order within 14 days of receiving the goods, under the Consumer Contracts Regulations 2013. To do this, contact us at sales@maysdirect.co.uk or 01243 767080.
  1. Goods must be returned unused, in their original packaging, and in a re-saleable condition.
  2. You are responsible for arranging and paying the cost of returning the goods to us, unless the item is faulty or was supplied in error.
  3. Once we’ve received and inspected the returned goods, we’ll process your refund within 14 days, back to your original payment method.
  4. We do not offer credit notes.
• Bespoke, cut-to-size or made-to-order items: Items that have been cut to size, made to order, or specially sourced for you (for example scaffold boards cut down to length) cannot be returned unless they are faulty or were supplied incorrectly.
• Large, palletised or bulky items: Many of our products — including scaffold towers, ladders, fencing panels and barriers — are delivered on a pallet or via a specialist courier due to their size and weight. If you need to arrange a return, please repackage the item as close to its original condition as possible to prevent damage in transit, and get in touch with us first so we can advise on the best way to do this.
• Collections from our depot: If you’d prefer to collect a replacement, or need to bring an item back to us in person, please call ahead on 01243 767080 before attending our depot at Nyton Road, Aldingbourne, West Sussex, PO20 3TX, as advance notice is required.

If you have any questions about a return, or you’re not sure whether your item is eligible, please get in touch with our team before sending anything back — we’re happy to help.

Mays Direct Nyton Road, Aldingbourne, West Sussex, PO20 3TX Email: sales@maysdirect.co.uk Phone: 01243 767080